Member FAQ

• First, create an account and sign our waiver online through our mobile app, website, or in-studio. (Make sure you add a valid payment method to your account to keep it active).
  
• If you’re new to Pilates, your 30-minute Intro session is free with our “Free Intro” credit— you’ll see this option at checkout once your account is created.
• Already have reformer experience? First time at the studio and want to jump into a regular class, your first class is only $19 with our “First 1 Class Pass”!
• After your first visit, you can choose whatever fits your goals best — privates, memberships, class packs, or individual classes, all available through your account or in-studio.

Guest visits must be new each time. Upgrades/downgrades reset your 3-month commitment.

Yes! Guests must be new each visit. Your guest allowance depends on your membership tier (see above). Repeat guests need to purchase a class.

Yes, all guests must complete a waiver. Digital waivers are preferred, but paper copies can be filled out on-site before class starts.

Any teen member who brings a friend to a Teen Reformer class can earn a free class, but they must attend a teen class first. If the friend purchases a teen class pack, the teen member earns a free class.

They count toward your monthly guest allowance. Extra guests must purchase a class.

Yes, include them when booking to secure their spot. Waivers must be submitted before or on the day of class.

Create an account online or in the app. Book classes directly online, through the app, or by contacting the studio. Confirmation emails are sent once your spot is secured.

Join the waitlist.

• If pulled into the class, late cancellations or no-shows are penalized per your membership type.
• If a spot becomes available, you will be notified via email.  Please note, if you are pulled into the class and “no-show” or late cancel; a penalty fee will apply. If you know you cannot attend a class you are waitlisted in, please kindly remove yourself so the next member on the list has a chance to join. 
• If removed from the waitlist less than 12 hours before class without being pulled, no penalty applies.

• Freeze: $25/month, requires 30-day notice, up to 3 consecutive months/year, full-month increments, past-due accounts cannot be frozen.
• Cannot freeze within the first 3 months of any membership contract.
• Membership Cancellation: Via email with a 30-day notice (must have fulfilled 3-month commitment)
• Class cancellation: Available online or through the mobile app. Subject to a 12-hour cancellation policy

A full-length, pre-recorded session led on-screen in-studio with the use of our reformers led by one of our instructors, giving you a body to follow and expert cues to guide your form. Just as effective as a live class! A team member is always present to ensure safety and smooth execution. First streamed class is free!

Grip socks are required for safety purposes (available for purchase at the studio). Bring water if desired.

Parking is located in the back of the studio. When you pull in, you’ll notice the driveway forms a loop — please follow the circle around to find a spot so the flow isn’t blocked for other cars. Once parked, enter through the back sliding door.

At least 5 minutes before class. You have until 10 minutes to arrive after class starts; otherwise, your spot may be given up.

• Always check your email for confirmations.
• Guests must complete waivers.
• Teens can earn a free class by bringing a friend who buys a teen class pack.
• A bathroom is available if you need to change.
• If you arrive late for class, your spot choice may be forfeited to someone else in the class to keep the session respectful to all participants.
• New to Pilates? Arrive 10 minutes early so we can get you set up, comfortable, and confident on the equipment before class begins.

• Q: Do I have to stick to a set schedule, like once or twice a week?
  Nope! Your classes are flexible within each cycle. That means you can use them however you’d like — once a week, twice a week, or even double up in one week if your schedule allows.
• Q: Can I carry over unused classes to the next cycle?
  Each cycle resets and classes do not roll over, so we encourage you to use all your classes before the new cycle begins to get the most out of your membership!
• Q: What if I want to upgrade or add more classes?
  You can upgrade your membership or add single classes anytime — just chat with our front desk or reach out through email.