Member FAQ

Sign up for a membership, class pack, or individual class online, through our app, or at the studio. If you’re new to Pilates, we recommend a 30-minute intro session. From there, you can decide what membership or class pack works best for you! If not new, you’re welcome to join any beginner/intermediate class held throughout the week using the free intro credit.

Guest visits must be new each time. Upgrades/downgrades reset your 3-month commitment.

Yes! Guests must be new each visit. Your guest allowance depends on your membership tier (see above). Repeat guests need to purchase a class.

Yes, all guests must complete a waiver. Digital waivers are preferred, but paper copies can be filled out on-site before class starts.

Any teen member who brings a friend to a Teen Reformer class can earn a free class, but they must attend a teen class first. If the friend purchases a teen class pack, the teen member earns a free class.

They count toward your monthly guest allowance. Extra guests must purchase a class.

Yes, include them when booking to secure their spot. Waivers must be submitted before or on the day of class.

Create an account online or in the app. Book classes directly online, through the app, or by contacting the studio. Confirmation emails are sent once your spot is secured.

Join the waitlist.

• If pulled into the class, late cancellations or no-shows are penalized per your membership type.
• If a spot becomes available, you will be notified via email.  Please note, if you are pulled into the class and “no-show” or late cancel; a penalty fee will apply. If you know you cannot attend a class you are waitlisted in, please kindly remove yourself so the next member on the list has a chance to join. 
• If removed from the waitlist less than 12 hours before class without being pulled, no penalty applies.

• Freeze: $25/month, requires 30-day notice, up to 3 consecutive months/year, full-month increments, past-due accounts cannot be frozen.
• Cannot freeze within the first 3 months of any membership contract.
• Membership Cancellation: Via email (must have fulfilled 3-month commitment)
• Class cancellation: Available online or through the mobile app. Subject to a 12-hour cancellation policy

A full-length, pre-recorded session led on-screen in-studio with the use of our reformers led by one of our instructors, giving you a body to follow and expert cues to guide your form. Just as effective as a live class! A team member is always present to ensure safety and smooth execution. First streamed class is free!

Comfortable workout clothing. Pilates socks are optional but recommended (available at the studio). Bring water if desired.

Parking in the back. Enter through the sliding door.

At least 5 minutes before class. You have until 10 minutes to arrive after class starts; otherwise, your spot may be given up.

• Always check your email for confirmations.
• Guests must complete waivers.
• Teens can earn a free class by bringing a friend who buys a teen class pack.